FAQs

Orders placed before 12pm AEST will be dispatched on the same business day *or promptly the following day.  

If your order is placed after this time it will be dispatched the following business day. If your order is placed after 3pm on a Friday and over the weekend (Saturday - Sunday) your order will be dispatched the following business day.

AUSTRALIA (Orders over $120)

• Type: Express 1-4 days from dispatch to Metro areas
• Cost: FREE

AUSTRALIA (Orders under $120)

• Type: Standard 1-4 days
• Cost: AUD$10.00

New Zealand

• Type: Standard 4-14 days
• Cost: AUD$18.00

CLICK & COLLECT

• Type: Same Day Melbourne only
• Cost: FREE

We ship to New Zealand only at the moment.

All orders are shipped as ATL (Authority to Leave). This means that if the driver deems a delivery safe to do so, without someone signing for the package, that this will be done. If you wish to avoid this scenario, we encourage you to ship your order to a location that you will be present at during the day, or to a business address.

Once your order has been placed and processed we are unfortunately unable to make changes, redirect orders or cancel your order. If you need to change your order or shipping details, please contact our Customer Care team straight away at contact@maariaconceptstore.com or +61448671528 and our team will advise the status of your order and if changes can be made.

Your order will be dispatched the same day if the order placed before 12pm AEST. Otherwise the following day.

When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at contact@maariaconceptstore.com

Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel clicking on the link provided in the email.

Our team quality controls and inspects all items to the highest standard before they are dispatched. If you receive an item that is incorrect or appears to be not right, please contact our Team immediately by email at contact@maariaconceptstore.com or +61448671528 with your order number and images of the fault or issue you have experienced. 

Items that are damaged as a result of wear and tear, by accident, miss-use or failure to use in accordance with the care instructions provided with the item or online may not be considered faulty. 

A thorough internal and/or external assessment of the item is carried out to ensure the best possible outcome. If an item has been approved faulty (which may happen on rare occasions) Maaria Concept Store will firstly try to replace the item and if a replacement is unsuccessful will provide a credit note or refund where applicable.

If you've received the wrong product, please contact us at contact@maariaconceptstore.com or +61448671528 so we can organise for the right one to be sent to you.

Online orders may be returned to a Maaria Concept Store in Melbourne or Brisbane store for no additional cost, within 14 days of delivery. 

If you would like to return your item it must meet our Returns Policy:

• The items must be unworn, unused and in perfect condition with original tags and packaging. 
• Due to hygiene reasons, jewellery, underwear, and swimwear are unable to be returned. 
• Returns will not be processed on items that have been worn, washed or altered
• Orders will only be exchanged, not refunded, unless faulty

If your return does not meet these conditions we will be unable to accept your items and they will be rejected and returned to you.

All items purchased online can be returned for a credit note. 

A return fee of $16 will apply to Australian returns to cover the cost of the return shipping label and will be deducted from the refund of the credit note amount. 

Please take care when sending back your item. Any items lost in the post are the responsibility of the customer and we are unable to offer exchanges or credit notes. We always recommend keeping a hold of tracking numbers to avoid missing parcels.

We advise returning your item to our store for either a different product or credit note.

Credit notes are valid for 1 year from the date of issue and will be emailed to you with a unique code to use either online or in-store. If you have purchased an item using a credit note, your refund will be issued in the form of a credit note. 

Credit notes are to be treated like cash. Maaria Concept Store is not responsible for misuse or mishandling of credit notes. 

Please allow 7-10 business days for your return to be processed. You will receive an email when our team has processed your return.

We now accept the following forms of payment:

Shop Pay by Shopify

Credit Card 

• VISA
• MasterCard
• American Express
• UnionPay

PayPal and PayPal Express Checkout

Apple Pay

• This means you can now purchase with one click and fingerprint id right from the product page. All you have to do is have Apple Pay set up on your phone.

Buy Now Pay Later:

• AfterPay - Australian & NZ Customers Only.

All discount codes can be applied in your My Cart page or at the Checkout before payment.

Enter your gift voucher or coupon code into the field next to “Have a gift voucher or coupon code?” and make sure you click the “apply code” button.

You will then be provided with your new order total.

Forgot to apply the code?

It can be very difficult for us to apply the code after you have placed your order, so hopefully you didn't forget! 

If you have issues, please email our team at contact@maariaconceptstore.com with your order number and coupon code details and our team will try and figure out a solution for you

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Currency Information

Australia - $ AUD

Please keep in mind that all applicable refunds will be issued back in the purchasing currency of your original order.

Maaria Concept Store is not responsible for any currency exchange rate charges that may be incurred - as this is calculated externally by the customers bank. 

Payment Being Declined

At the checkout and your payment just won't be accepted?

First Step

Check that all your Credit Card or Paypal account details you have entered are correct.

Do you have enough funds?

Occasionally a Credit card will fail to make payment if there are insufficient funds.

If this is the case, try another card. 

If you are purchasing in a currency that is not your local currency, please also ensure you have enough funds in your account at the value of the conversion

International to Australia?

If you are an international customer in Australia, please make sure your bank will allow you to make an international transaction.

Sometimes their security is way to good, and they stop the transaction from occurring because they want to keep your account safe.

If all the above seems right and its not working?

But the best option here is one of the following:

- Wait 20 minutes before trying to pay via credit card again.

or

- You can check out with your credit card through PayPal (even if you don't have an account)

Still not working?

Start a Live Chat with us if we are online

Or you can email us at contact@maariaconceptstoe.com

If you purchase in a currency that is not local to your country, your bank may charge you an International Transaction Fee.

This is not charged by Maaria Concept Store and cannot be refunded. 

Please ensure you check the currency you are purchasing in

This will always be displayed at the checkout.

If you are purchasing in a currency that is not local to your country, your bank may automatically convert your purchase amount into the local currency of your country.

Please note that any refunds will be issued in the currency that you are charged at the checkout, and not in the currency you were charged in your bank account.

Maaria Concept Store is not liable to refund any differences in exchange rates